I build the systems that turn a mission-driven product into revenue that renews.
Twenty years across customer success, revenue operations, sales, and ed-tech, as a founder, an agency partner, and a senior leader, including leading AI enablement across sales and customer success. I'm looking for a senior role in customer success, revenue operations, or go-to-market strategy at a company that cares what its product does for people.
Led a 35-person customer and revenue organization at a national ed-tech nonprofit, owning implementation, engagement, and renewals across 2,950 districts and 24,000 schools. Led AI enablement across sales and customer success, from custom AI assistants for lead research and qualification to agentic workflows for support and account management.
Raised funding and co-led the product from nothing to paying customers. Built the knowledge base and support function, and designed automated account management in Intercom, triggered by customer messaging and usage patterns, years before that was standard practice.
Digital agency helping nonprofits and brands build products tied to business outcomes. Led Airstream's e-commerce development.
When a team keeps firefighting, I trace the fire back to the process that keeps starting it, then change that.
One clear metric everyone can see beats a dashboard nobody reads. Strategy only works when it shows up in a measurable outcome.
The patterns in what customers ask for are the best map of what to systematize, and what still needs a person.
AI enablement starts with clean data and a clear map of where a team's time goes. The goal is more time for the work that needs a human: relationships, hard conversations, nuance.
If you're hiring for a revenue, customer, or go-to-market leader, or need someone to steady a customer success function for a few months, I'd like to hear from you.
nick.trusty@gmail.com